Authors:Jan Van Bon, Arjen de Jong, Axel Kolthof,
Publisher: Van Haren Publishing
Keywords: practice, van, haren, publishing, guide, management, strategy, based, itil, service
Number of Pages: 165
Published: 2008-06-01
List price: $34.00
ISBN-10: 9087531249
ISBN-13: 9789087531249

Author: Peter Brook
Publisher: Van Haren Publishing
Keywords: management, service, metrics
Number of Pages: 202
Published: 2006-01-31
List price: unknow
ISBN-10: 9077212698
ISBN-13: 9789077212691

Many organizations find it very difficult to use metrics properly, and badly designed metrics can be actively harmful to proper business functioning. This book addresses the causes of the difficulties and presents workable solutions. It provides a general guide to the design, implementation and use of metrics as a mechanism to control and steer IT service organizations, and specific recommendations for applying metrics across ITIL, ISO20000 (BS15000) and other processes, discussing the rationale of the recommendations.

Author: Inform-IT
Publisher: Van Haren Publishing
Keywords: english, version, itilâ®, based, service, management, foundations
Number of Pages: 350
Published: 2007-09-24
List price: $58.00
ISBN-10: 9087530579
ISBN-13: 9789087530570

Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those

Author: Van Haren Publishing
Publisher: Van Haren Publishing
Keywords: pocket, version, itsm, library, books, english, guide, management, based, itil, service
Number of Pages: 150
Published: 2007-11-01
List price: $18.00
ISBN-10: 9087531028
ISBN-13: 9789087531027

This Pocket Guide is a concise summary of the ITIL version 3. A quick, portable reference tool to this leading standards within the Service Management community.

Author: Van Haren Publishing
Publisher: Van Haren Publishing
Keywords: english, version, guide, study, foundation, exam, itil
Number of Pages: 230
Published: 2008-11-07
List price: $33.00
ISBN-10: 9087530692
ISBN-13: 9789087530693

This new title covers all the material found in the ITIL® Foundations Exam. Its 230 pages cover everything you need to know to pass the exam and in addition the Official OGC sample exams are included at the end of each chapter. The title separates out the processes within each lifecycle stage making this a handy and convenient title to take back to the work place and to start implementing Best Practices as found in the Foundation training course. The book also contains official ITIL diagrams and Glossary of terms which are fully licensed by the British Government. - Covers all F

Author: Jan Van Bo
Publisher: Van Haren Publishing
Keywords: practitioner, guide, itsm, library, itil, based, control, service, management, release
Number of Pages: 195
Published: 2007-01-26
List price: unknow
ISBN-10: 9087530226
ISBN-13: 9789087530228

Practitioner Release and Control for IT Service Management, based on ITIL®- A Practitioner Guide aims at helping the reader to prepare for using Best Practices in his or her role in the area of Change Management, Release Management and Configuration Management. The guidance provided in this book is based on ITIL, the Best Practice Library in IT Service Management. The chapters are structured round the main competency areas of the practitioner requirements: Manage, Organize, Optimize, so the reader can relate reading material and tasks easily.

Author: Jan Van Bo
Publisher: Van Haren Publishing
Keywords: german, version, management, service, foundations
Number of Pages: 233
Published: 2005-09-01
List price: $54.00
ISBN-10: 9077212396
ISBN-13: 9789077212394

In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. This introduction to IT Service Management, published by ITSMF-NL, is based on the latest edition of the ITIL books on Service Support and Service Delivery and is intended to serve as: A thorough and convenient introduction to the field of IT Service Management and a select