Authors:Gary Case, Troy DuMoulin, George Spalding, Anil C Dis
Publisher: Van Haren
Keywords: guidance, executives, work, strategies, management, service
Number of Pages: 156
Published: 2007
List price: unknow
ISBN-10: 908753048X
ISBN-13: 9789087530488

Pink Elephant Guide to Service Management Strategies

Authors:Jan Van Bon (Chief Editor), Tieneke Verheijen,
Publisher: Van Haren
Keywords: library, itsm, introduction, management, frameworks
Number of Pages: 226
Published: 2006-09-15
List price: $58.00
ISBN-10: 9077212906
ISBN-13: 9789077212905

This publication covers the most important frameworks in use, in a neutral and objective way, so that readers can better understand the potential value of each instrument. Each framework is described by a well-known expert in that field, in a structured format, to emphasize the specific characteristics.A consistent approach to each chapter allows easy comparison between the instruments: a description of each framework, the origin/history, where the instrument is used, description and core graphics, approach/how to, relevance to IT management, strengths and weaknesses, cross-references/relation

Authors:Christine V Bullen, Richard LeFave, Gad J Selig,
Publisher: Van Haren Pub
Keywords: haren, publishing, van, practice, strategic, sourcing, implementing
Number of Pages: 360
Published: 2010-05-31
List price: $58.00
ISBN-10: 9087535791
ISBN-13: 9789087535797

This informative, comprehensive, yet practical guide provides readers with a complete tool-kit of how to approach global sourcing successfully. Based on real world experiences on implementing and sustaining global sourcing the book provides readers with key guidance on: Foundations of Strategic Sourcing; Management, risk, governance and legal considerations; Organizational change, innovation and relationship management; Transition planning and the end-game; Successful principles for new business development from a service provider perspective; Future trends, summary and lessons learned. Ultim

Authors:Jan Van Bon, Arjen de Jong, Axel Kolthof,
Publisher: Van Haren Publishing
Keywords: practice, van, haren, publishing, guide, management, strategy, based, itil, service
Number of Pages: 165
Published: 2008-06-01
List price: $34.00
ISBN-10: 9087531249
ISBN-13: 9789087531249

Author: Peter Brook
Publisher: Van Haren Publishing
Keywords: management, service, metrics
Number of Pages: 202
Published: 2006-01-31
List price: unknow
ISBN-10: 9077212698
ISBN-13: 9789077212691

Many organizations find it very difficult to use metrics properly, and badly designed metrics can be actively harmful to proper business functioning. This book addresses the causes of the difficulties and presents workable solutions. It provides a general guide to the design, implementation and use of metrics as a mechanism to control and steer IT service organizations, and specific recommendations for applying metrics across ITIL, ISO20000 (BS15000) and other processes, discussing the rationale of the recommendations.

Author: Inform-IT
Publisher: Van Haren Publishing
Keywords: english, version, itilâ®, based, service, management, foundations
Number of Pages: 350
Published: 2007-09-24
List price: $58.00
ISBN-10: 9087530579
ISBN-13: 9789087530570

Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those

Author: Van Haren Publishing
Publisher: Van Haren Publishing
Keywords: pocket, version, itsm, library, books, english, guide, management, based, itil, service
Number of Pages: 150
Published: 2007-11-01
List price: $18.00
ISBN-10: 9087531028
ISBN-13: 9789087531027

This Pocket Guide is a concise summary of the ITIL version 3. A quick, portable reference tool to this leading standards within the Service Management community.