Author: Michael Williams
Publisher: Thorogood Publishing
Keywords: books, management, thorogood, leaders, leadership
Number of Pages: 250
Published: 2006-02-25
List price: $27.95
ISBN-10: 1854183508
ISBN-13: 9781854183507

A ground-breaking book based on extensive research which challenges accepted ’norms’ and establishes the seven key competencies required for successful leadership today.

Author: Graham Roberts-Phelps
Publisher: Thorogood Publishing
Keywords: one, business, management, relationship, customer
Number of Pages: 230
Published: 2001-09-15
List price: $24.95
ISBN-10: 185418119X
ISBN-13: 9781854181190

Information about and insights into how to attract and retain customers are provided in this business manager’s reference. Demonstrating that every customer is unique but can be segmented by value, pattern, and buying criteria, this guide discusses why customers defect, how to keep a customer for life, the customer interaction cycle, and how to develop a marketing database. With charts, checklists, and case studies, it shares innovative ideas for customer service and explains how to generate a customer culture through recruitment, training, and promotion. Also included are strategies for

Author: John Middleton
Publisher: Thorogood Publishing
Keywords: gurus, business
Number of Pages: 192
Published: 2006-09-25
List price: $23.95
ISBN-10: 1854183869
ISBN-13: 9781854183866

This book explores the impact and significance of e-business as illustrated by the work and thinking of a number of key players in the field. It aims to be an accessible guide for business people who are looking to make optimal and profitable use of e-business.

Author: Julie Lewthwaite
Publisher: Thorogood Publishing
Keywords: time, first, people, managing
Number of Pages: 272
Published: 2007-05-25
List price: $22.95
ISBN-10: 185418332X
ISBN-13: 9781854183323

Experienced trainer Julie Lewthwaite grooms the new manager in the key skills required to be first an effective manager and ultimately a respected leader.

Author: Mark Thomas
Publisher: Thorogood Publishing
Keywords: gurus, leadership
Number of Pages: 172
Published: 2007-04-25
List price: $23.95
ISBN-10: 1854183516
ISBN-13: 9781854183514

The latest in the successful Gurus on...series: a one-stop guide to the world’s key writers on leadership, their thought and contribution.

Author: Peter Carey
Publisher: Thorogood
Keywords: commerce, internet
Number of Pages: 102
Published: 2003-09-01
List price: $64.95
ISBN-10: 1854182153
ISBN-13: 9781854182159

Supported by essential legal considerations, useful addresses, and web sites, this book provides businesses with valuable information for safeguarding their e-commerce business.

Author: Michael Williams
Publisher: Thorogood
Keywords: skills, management, leadership, assess, six, testing, tests
Number of Pages: 260
Published: 1999-01-30
List price: unknow
ISBN-10: 1854180878
ISBN-13: 9781854180872

Consisting of six profiling tests designed to identify specific management styles, behaviours and competencies, this text is written for anyone interested in management development. It can be used in planning professional development, recruitment selection or team-building workshops.