Author: Michelle Lindsay
Publisher: Software Publications
Keywords: services, products, promote
Number of Pages: 104
Published: 2003-01
List price: $16.95
ISBN-10: 1741230098
ISBN-13: 9781741230093

Author: Belinda Henwood
Publisher: Software Publications
Keywords: activities, work, daily, complete, organise
Number of Pages: 112
Published: 2002-06-01
List price: $15.95
ISBN-10: 1877038792
ISBN-13: 9781877038792

Author: Beverley Weynton
Publisher: Software Publications
Keywords: travel, business, organise
Number of Pages: 68
Published: 2002-06
List price: $15.95
ISBN-10: 187708414X
ISBN-13: 9781877084140

This text supports the Business Services Training Package Specialist Administration Unit BSBADM406A. It introduces the student to the full range of travel services available to business users today. Covers checking budgets and booking services and facilities to arranging meetings, building itineraries and much more.

Author: Melanie Bhagat
Publisher: Software Publications
Keywords: clients, information, provide
Number of Pages: 100
Published: 2002-01
List price: $16.95
ISBN-10: 187729294X
ISBN-13: 9781877292941

Supporting the Business Services Training Package Common Unit 209A, "Provide Information to Clients", this text gives comprehensive information for business studies students on greeting clients, determining their needs and serving them well. It discusses core customer service skills vital to any job, and includes exercises.

Author: Melanie Bhagat
Publisher: Software Publications
Keywords: notes, texts, produce
Number of Pages: 108
Published: 2002-07
List price: $15.95
ISBN-10: 1877038741
ISBN-13: 9781877038747

This book takes students through the practical steps of how to take notes, how to check them and supplement them from other reference materials and how to produce a relevant, accurate, concise and professional document from those notes.

Author: Beverley Weynton
Publisher: Software Publications
Keywords: meetings, manage
Number of Pages: 84
Published: 2002-12
List price: $15.95
ISBN-10: 1741230063
ISBN-13: 9781741230062

Author: Melanie Bhagat
Publisher: Software Publications
Keywords: transcription, audio, text, produce
Number of Pages: 128
Published: 2002-06
List price: $15.95
ISBN-10: 187703875X
ISBN-13: 9781877038754

This book discusses the different ways that recordings can be transcribed and the functions that the texts may perform. It is also a hands-on guide to how transcripts are prepared and how transcribers should deal with unclear, confusing, or ungrammatical speech.