Author: Dan Madiso
Publisher: Paton Pre
Keywords: process, management, mapping, improvement
Number of Pages: 320
Published: 2005-08-12
List price: $29.95
ISBN-10: 1932828044
ISBN-13: 9781932828047

Map Your Way to Process Excellence At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest wri

Author: William A. Stimso
Publisher: Paton Pre
Keywords: governance, system, oxley, sarbanes, iso
Number of Pages: 136
Published: 2006-06-01
List price: unknow
ISBN-10: 1932828087
ISBN-13: 9781932828085

Integrate Your QMS With Sarbanes-Oxley The Sarbanes-Oxley Act of 2002 and the ethical issues that led to its creation serve as the foundation for this informative and groundbreaking book. Author William A. Stimson offers valuable insight about Sarbanes-Oxley, including its relationship with the ISO 9001 quality management system standard and how an existing ISO 9001 framework can be easily integrated with a company’s financial system to achieve compliance with the requirements of the act. This integration also benefits companies by providing a single system of governance over all their o

Author: Chad Kymal
Publisher: Paton Pre
Keywords: guide, implementation, iso
Number of Pages: 144
Published: 2004-06-01
List price: unknow
ISBN-10: 193282801X
ISBN-13: 9781932828016

The ISO/TS 16949 Implementation Guide’s key message is the need obtain value from your organization’s implementation of ISO/TS 16949:2002. Either directly or indirectly, ISO/TS 16949:2002 will have a profound effect on the automobile industry in this decade. In today’s automotive industry, the criteria of consistent satisfaction of customer expectations as the basis for setting of strategy and objectives, the improvement of processes worldwide, and the measurement and overall improvement in strategic areas are critical to an organization’s survival. All of these issues are also be critical

Authors:Lorri Hunt, Denise Robitaille, Craig William,
Publisher: Paton Professional
Keywords: iso, guide, insiders
Number of Pages: 156
Published: 2008-11-15
List price: $24.95
ISBN-10: 1932828230
ISBN-13: 9781932828238

ISO 9001 has finally been updated and you re responsible for making sure that your organization s quality management system is compliant with the newly amended standard. Relax, we ve got expert help. Although there are no new requirements, the standard has changed in subtle yet important ways. The release of ISO 9001:2008 is the perfect time to review and update your QMS to get the most from it. The Insiders Guide to ISO 9001:2008 was written by three members of the U.S. TAG to ISO/TC 176, the committee responsible for updating the standard. You ll get their expert advice and opinions on each

Author: Denise E. Robitaille
Publisher: Paton Press
Keywords: control, document
Number of Pages: 88
Published: 2005-03
List price: $19.95
ISBN-10: 1932828036
ISBN-13: 9781932828030

A Simple Guide to Managing Documentation They’re supposed to be useful tools, but whether they’re printouts, computer files, flowcharts, or forms, documents can often give more headaches than help. And yet without them, most organizations couldn’t function. ISO 9001:2000 and other quality management systems place great emphasis on documents, and for good reason. Documents aren’t individual, stand-alone elements of the management process. They’re interrelated, formatted in different media, and controlled by various and distinct functions. Keeping critical information current and in

Author: Craig Cochran
Publisher: Paton Press
Keywords: organization, focused, customer, becoming
Number of Pages: 196
Published: 2006-01
List price: $24.95
ISBN-10: 1932828052
ISBN-13: 9781932828054

"The customer is the sole reason organizations exist," Craig Cochran points out throughout this concise and practical book, which outlines the fundamentals of building process controls around internal and external customers’ true needs. Cochran walks readers through a self-assessing customer focus inventory and from there explains how an organization can shape its processes to meet its customers’ demands. Learn how to develop customer surveys that produce useful data for refining production and administrative processes. Understand the importance of customer-satisfaction training. Motivate

Author: Denise Robitaille
Publisher: Paton Press
Keywords: tools, techniques, basic, analysis, cause, root
Number of Pages: 104
Published: 2004-08
List price: $24.95
ISBN-10: 1932828028
ISBN-13: 9781932828023

Take Control of Problems in Your Workplace! Do you have recurring problems that are costing you time and money? Unresolved problems do more than aggravate. They can increase costs, lower quality, and drive customers away. Plus, quality management processes, such as ISO 9001, require organizations to have a corrective and preventive action process in place. Root cause analysis is integral to the success of any corrective action or problem-solving process. Unfortunately, root cause analysis is an often maligned, misunderstood, and misapplied process. Instead of viewing root cause analysis as a