Author: Richard A. Buckingham
Publisher: Kiplinger Book
Keywords: lifetime, business, relationships, building, tools, client, forever, customer
Number of Pages: 300
Published: 2001-01-01
List price: $24.95
ISBN-10: 0938721828
ISBN-13: 9780938721826

(Kiplinger Books) A presentation of all of the necessary steps businesses should take in order to ensure that their clients keep coming back. A guide to being the best at customer service, with an emphasis on fostering repeat business and customer referrals. Twelve tools for maintaining and strengthening customer relationships. DLC: Customer services--United States.

Author: Editors of Kiplinger’s Personal Finance
Publisher: Kiplinger Book
Keywords: free, worry, retire
Number of Pages: 262
Published: 2001-12-25
List price: $17.95
ISBN-10: 0938721909
ISBN-13: 9780938721901

The experts at Kiplinger’s Personal Finance Magazine explain how readers of all ages can first determine how much they’ll need, then how to fill the gap between that amount and what they’ll get from social security and pensions. Their strategies will help readers invest wisely, maximize benefits from company savings plans, select the best IRA plan for their needs, and handle early-retirement offers, lump-sum payouts and insurance issues.

Author: Jack O’Brie
Publisher: Kiplinger Book
Keywords: world, real
Number of Pages: 176
Published: 1999-09-01
List price: $14.95
ISBN-10: 0938721658
ISBN-13: 9780938721659

College grads are educated, but not always ready for life. Managing the challenges and pitfalls they’ll encounter can make the difference between "getting by" and "getting ahead."

Author: Andrew Sherma
Publisher: Kiplinger Book
Keywords: strategies, getting, derailed, smart, growth, track, business, fast
Number of Pages: 630
Published: 2002-01-01
List price: $29.95
ISBN-10: 0938721887
ISBN-13: 9780938721888

This book offers a sound plan for fast growth.

Author: Susan Shay
Publisher: Kiplinger Book
Keywords: show, hire, accountants, fields, pros, guide, experts, top, consumers
Number of Pages: 416
Published: 2001-10-25
List price: $19.95
ISBN-10: 0938721879
ISBN-13: 9780938721871

Helps consumers save time and money and avoid hassles in choosing and using the help they need.

Author: Kris Davis
Publisher: Kiplinger Books
Keywords: money, pay, really, college, financing
Number of Pages: 308
Published: 2001-09-25
List price: $17.95
ISBN-10: 0938721895
ISBN-13: 9780938721895

This updated edition of a Kiplinger best seller explains why it has never been a better time to get the necessary money through investing, financial aid and smart borrowing.

Author: Fred Harmon
Publisher: Kiplinger Books
Keywords: business, work, reshape, forces, five
Number of Pages: 360
Published: 2001-03-15
List price: $29.95
ISBN-10: 0938721844
ISBN-13: 9780938721840

(Kiplinger Books) A text answering essential questions about the forces of change that are sweeping business and will reshape it over the next decade. Includes ways to develop a strategy for understanding the forces of change, successfully aligning the key components of a business to make room for changes, and more. DLC: Business forecasting.