Authors:Lior Arussy, Lior Arussy,
Publisher: CMP Books
Keywords: passionate, workplace, create, customers, wow, experience
Number of Pages: 128
Published: 2002-11
List price: $22.95
ISBN-10: 1578203066
ISBN-13: 9781578203062

An enlightening and entertaining fable that reveals how you can help to revolutionize your company by focusing on customers. Have you ever imagined what impact really great customer experiences can have on a business? Or have you ever been faced with trying to fix the fallout from truly dissatisfied customers? This engaging book takes you on a trip starting with the depths of "call center hell," where customer dissatisfaction builds as rapidly as employee stress and turnover. From there the story takes you along for an up-and-down ride to uncover new and better ways of approaching cust

Author: Gordon Bowley
Publisher: How to Books Ltd
Keywords: inheritance, tax, earned, wealth, love, hard, works, understand, save, pass
Number of Pages: 146
Published: 2008-05-15
List price: $20.00
ISBN-10: 1845282604
ISBN-13: 9781845282608

Although Inheritance tax is a technical and increasingly complex subject, this book is intended to give the non-lawyer a thorough, working understanding of the tax. It points out steps that can be taken to ensure that hard-earned wealth can be passed to those they care for, rather than leaving it for the state to dissipate. This book will enable readers to: assess their particular situation and discover where it might be considerably improved; talk with advisers intelligently; judge their worth; and evaluate their advice. It should also be valuable to law and accountancy students approaching t

Author: Lee Marsden
Publisher: Zed Books
Keywords: foreign, policy, right, christian, sake, god
Number of Pages: 237
Published: 2008-08-19
List price: $100.00
ISBN-10: 1842778846
ISBN-13: 9781842778845

Religious fundamentalism and it’s role in US foreign policy is seemingly unstoppable. In For God’s Sake, Lee Marsden argues that the religious "core values" of middle America have potentially disastrous consequences for the United States and the world in the coming century. Marsden looks at how the religious right has gained its influence with America’s powerful elite through campaign contributions, lobbying and policy-making. He also claims that it is through a much wider program of popular media campaigns that the Christian right has entrenched its values in much of America

Author: Michael Oke
Publisher: How to Books
Keywords: family, friends, daily, telegraph, memories, present, life, story, record, write
Number of Pages: 318
Published: 2006-12-15
List price: $30.00
ISBN-10: 1845281330
ISBN-13: 9781845281335

Full of tips and contacts, this book guides the reader through the process of writing and publishing their life story. It deals with recent developments in technology that make it possible to produce a few high quality books in a cost-effective manner.

Author: Will Durant
Publisher: MJF Books
Keywords: vol, civilization, story, heritage, oriental
Published: 1997-07
List price: $17.98
ISBN-10: 1567310125
ISBN-13: 9781567310122

Author: Andrea Badenoch
Publisher: Pan Books
Keywords: blink
Number of Pages: 352
Published: 2002-06-07
List price: $12.40
ISBN-10: 0330392832
ISBN-13: 9780330392839

It is 1962 and in a pit village of County Durham, Gloria, the local hair stylist, is found dead. Refusing to accept the suicide explanation embraced by the village, Gloria’s young niece keeps her eyes open and tries to work out what has happened.

Author: Joy Muirhead
Publisher: How to Books
Keywords: living, working, term, abroad, short, books, prepare, new, zealand, successful
Number of Pages: 202
Published: 1997-10
List price: $19.95
ISBN-10: 1857034740
ISBN-13: 9781857034745

New Zealand continues to be one of the most sought after destinations for people seeking a new life overseas. Its clean environment and healthy lifestyle is an added attraction. This book, written by a British expat who has lived in New Zealand for more than 20 years, gives information on everything from making the decision to go, coping with the migration process, settling into your new home, employment or business and starting out a new life.