Authors:Lora Arduser, Douglas R. Brown,
Publisher: Atlantic Publishing Group Inc.
Keywords: amp, service, steps, food, beverage, employees, proper, complete, waitstaff, waitress, training, handbook, waiter, guide
Number of Pages: 284
Published: 2004-09-01
List price: $29.95
ISBN-10: 0910627479
ISBN-13: 9780910627474

This training handbook was designed for use by all food service serving staff members. The guide covers every aspect of restaurant customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. The detailed performance of each position is described for different types of establishments, and all types of service including French, American, English, Russian, Family-Style and Banquet. It provides step-by-step instructions on: • hosting• seating guests • taking/filling orders• loading/unloading trays • table side service• setting an el