Author: T. Scott Gross
Publisher: Kaplan Business
Keywords: exactly, stinks, service
Number of Pages: 240
Published: 2003-11-01
List price: $18.95
ISBN-10: 0793176816
ISBN-13: 9780793176816

Packed with carefully validated research and engaging examples of best and worst practices, Why Service Stinks is a one-stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices. Author T. Scott Gross profiles superb server-customer relationships to teach model approaches and shares some unforgettable stories of dreadful service to point out how these situations could have been easily remedied. With wit and authority, Gross shows how managers in any business can improve their customer’s experience and e

Author: Bren MacDibble
Publisher: Nelson Thornes
Keywords: red, gigglers, stinks, life
Published: 2004-02-01
List price: unknow
ISBN-10: 1865092657
ISBN-13: 9781865092652

Author: Daniel Postgate
Publisher: Albert Whitman & Company
Keywords: stinks, love, bill, smelly
Number of Pages: 32
Published: 2010-09-01
List price: $16.99
ISBN-10: 0807574643
ISBN-13: 9780807574645

Smelly Bill is back, and he’s as SMELLY as ever... but now he’s in love! Can Bill win the affections of a perfectly preened pup without cleaning up his act?

Author: Justin Kemp; Damian Farrow
Publisher: Allen & Unwin
Keywords: true, stinks, sport
Number of Pages: 88
Published: 2007-07-01
List price: unknow
ISBN-10: 1741148545
ISBN-13: 9781741148541