Authors:Chip R. Bell, Ron Zemke,
Publisher: AMACOM
Keywords: knock, socks, series, service, managing
Number of Pages: 232
Published: 2007-05-15
List price: $17.95
ISBN-10: 0814473687
ISBN-13: 9780814473689
Todays customers demand service that isnt just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: * find and retain service-oriented people * get to know custo
Author: Performance Research Associates
Publisher: AMACOM
Keywords: knock, socks, series, service, delivering
Number of Pages: 192
Published: 2006-10-20
List price: $18.95
ISBN-10: 0814473652
ISBN-13: 9780814473658
Today’s customers are smarter and more demanding -- and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all new techniques that will help anyone successfully work with even the most difficult customers. Featuring brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, this
Authors:Kristin Anderson, Ron Zemke,
Publisher: AMACOM
Keywords: knock, socks, nightmare, series, soothing, customers, customer, answers, solving, nightmares
Number of Pages: 176
Published: 1995-09-18
List price: $17.95
ISBN-10: 0814478840
ISBN-13: 9780814478844
In this sequel to the bestselling Delivering Knock Your Socks Off Service, Anderson and Zemke show readers not only how to maintain grace under fire when it comes to customer service, they actually give suggestions for fielding tough-as-nails customer questions--with aplomb.
Author: Beverly Cleary
Publisher: HarperCollins
Keywords: socks
Number of Pages: 176
Published: 1990-11-01
List price: $5.99
ISBN-10: 0380709260
ISBN-13: 9780380709267
Socks is one happy cat....He lives with a nice young couple called Brickers who play with him, pet him, feed him treats, and always have a warm lap for him to sit in. Then a new baby joins the family Suddenly, the Brickers are sharing their laps and love with Charles William, and Socks is getting into trouble. He runs from a phantom dog, wrestles with Nana’s best wig, and fights Old Taylor the tomcat for his territory. But as Charles William grows, Socks discovers that he has a new friend and a new way to be a part of the family.A purr-fectly hilarious portrait of life with a baby from a
Author: Robert Munsch
Publisher: Cartwheel
Keywords: socks, smelly
Number of Pages: 32
Published: 2005-01-01
List price: $4.99
ISBN-10: 043964948X
ISBN-13: 9780439649483
Tina loves her brand-new socks so much that she’s never ever going to take them off! But when her wonderful socks start to get smelly, her friends have to take action!
Author: Lisze Bechtold
Publisher: Philomel
Keywords: socks, purple, sally
Number of Pages: 40
Published: 2008-05-29
List price: $15.99
ISBN-10: 0399247343
ISBN-13: 9780399247347
SallyÂs Purple Socks: They keep growing and growing and growing . . . SallyÂs purple socks have finally arrived and she canÂt wait to try them on. Oops, she forgot to include the size when she ordered them. But theyÂre so warm and comfortable. She lounges in them, cleans house in them, even dances in them. But wait, is it just Sally or are her socks . . . growing?! And growing! ÂDry Clean Only takes on a whole new meaning in this adorable and wonderfully illustrated tale about an out-of-control pair of socks and their enchanting owner. A genuine delight for children.
Author: Melissa Morgan-Oakes
Publisher: Storey Publishing, LLC
Keywords: socks, time, toe
Number of Pages: 176
Published: 2010-04-23
List price: $16.95
ISBN-10: 1603425330
ISBN-13: 9781603425339
Knitwear designer Melissa Morgan-Oakes revolutionized the world of sock-making with 2-at-a-Time Socks. Her ingenious approach showed delighted knitters how to simultaneously create two socks on a single circular needle. With that book, yarn enthusiasts said goodbye forever to second sock syndrome, the frustration of completing one beautiful hand-knit sock, only to remember that another must be made. Now, Morgan-Oakes turns the approach on its head or rather, its toe with Toe-Up 2-at-a-Time Socks. Knitters adore toe-up socks for both novelty and practicality. Knitters can try on the sock as th
