Author: Jerry Bobrow Ph.D.
Publisher: Barron’s Educational Series
Keywords: civil, clerical, service, exam, exams, barron
Number of Pages: 352
Published: 2005-07-01
List price: $18.99
ISBN-10: 0764124064
ISBN-13: 9780764124068

Civil Service exams are competitive, and this manual helps job applicants get good test scores that lead them to job offers. The book covers the following Civil Service job designations: clerk, stenographer, and typist. Five diagnostic tests are presented, plus four model tests that cover verbal ability and clerical skills. All tests come with answers and explanations. Hundreds of practice problems are also included to sharpen test-taking skills.

Authors:Ivanka Menken, Gerard Blokdijk, Michael Wedemeyer,
Publisher: Emereo Pty Ltd
Keywords: itil, exam, service, first, certification, study, pass, guide, book, manager, preparation, course, passing, managers
Number of Pages: 120
Published: 2008-10-17
List price: $89.00
ISBN-10: 1921523905
ISBN-13: 9781921523908

Dramatically increase your chances of passing the exam with this new book. The ITIL V2 managers program may be superseded in a few years in favor of the ITIL V3 intermediate exams. HOWEVER The reason why you should invest in this book NOW and pass your ITIL V2 Managers exam is that this is the path to save time and money and achieve your ITIL Expert status via the ITIL V2 Managers path. There are various ways to achieve your ITIL Expert status, but the quickest path to get there is via the ITIL V2 Foundation - ITIL V2 Manager - ITIL V2-3 Manager Bridge programs. Especially when you atte

Author: Mitch Schneider
Publisher: Delmar Cengage Learning
Keywords: automotive, management, service, series, intent, implementation
Number of Pages: 140
Published: 2002-12-09
List price: $25.95
ISBN-10: 140182658X
ISBN-13: 9781401826581

Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the "Tech Tips" segment on the popular "Truckin’ USA" television show, each book contains proven solutions for effectively tackling challenges faced by today’s professional automotive service managers. The rationale for automotive services management as a unique di

Authors:The Art of Service,  Ivanka Menken, Michael W
Publisher: The Art of Service
Keywords: itil, achieving, foundation, certification, management, service, tips, trainer, factsheet, benchmark, guide, award, winning
Number of Pages: 132
Published: 2007-10-01
List price: $49.95
ISBN-10: 0980438802
ISBN-13: 9780980438802

New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams * 150 hours of work poured into 132 pages of real life data for this Guide. Known as the "ITIL V3 Encyclopedia", The Guide brings you exclusive data for all ITIL V3’s 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you. Use the 51 MindMaps and 19 tables of ITIL data to: * Compare your ITIL approach to your competitors’ and be

Authors:Jeff Gee, Val Gee,
Publisher: McGraw-Hill Companie
Keywords: customer, training, service, trainers, activities, tool, kit
Number of Pages: 300
Published: 2000-03-01
List price: $99.95
ISBN-10: 0079137733
ISBN-13: 9780079137739

The Customer Service Training Tool Kit contains 40 activities designed to make customer service training more fun, engaging, and behavior-changing for customer service reps. Trainers can use group activities, role plays, questionnaires, and other exercises "as is" in 30-60 minute training modules or combine them to create longer training programs. The book is full of reproducible participant handouts, worksheets, questionnaires, and overhead masters to make the trainer’s job easy. Trainers who, as part of their customer training program, want to give to each participant a brief, motivati

Author: Arco
Publisher: Arco
Keywords: exam, service, civil, master, hours
Number of Pages: 420
Published: 2003-01-12
List price: $14.95
ISBN-10: 0768911729
ISBN-13: 9780768911725

Authors:Yoshifumi Masunaga, Xiaofeng Meng, Guoren Wang, Seog
Publisher: World Scientific Publishing Company
Keywords: service, information, integration, web, scalable, workshop, international, proceedings, advances, dasfaa2007
Number of Pages: 115
Published: 2008-04-25
List price: $144.00
ISBN-10: 9812770232
ISBN-13: 9789812770233

The book covers the recent advances in web technologies and applications such as web data management, web information integration, web services, web data warehousing and web data mining, which rapidly changed our life in various ways.