Author: Ogc
Publisher: Stationery Office
Keywords: service, improvement, operation, transition, design, strategy, continual, lifecycle, publication, suite, version, itil
Number of Pages: 1343
Published: 2007-07-30
List price: $785.00
ISBN-10: 0113310501
ISBN-13: 9780113310500
Official release Date is May 30, 2007. Advanced Orders are being accepted now with shipments immediately following the release date. The New core titles are aimed at the widest possible readership. Because they reflect the lifecycle of service, their appeal encompasses the entire spectrum of people involved at any stage of the process. So, without being the prime audience, everyone involved will benefit from access to the entire library. There are five publications in the ITIL Lifecycle Core Library: * Service Strategy * Service Design * Service Transition * Service Operation * Continual Servi
Author: Ralph Hatch
Publisher: Emereo Pty Ltd
Keywords: service, saas, operation, transition, continual, improvement, processes, design, strategy, projects, monetization, using, practice, architecture, adoption
Number of Pages: 164
Published: 2008-07-01
List price: $39.95
ISBN-10: 192152314X
ISBN-13: 9781921523144
The evolution of managing SaaS Services in principles and practices provided by the best practices IT Service Management framework provides the more holistic guidance needed for an industry that continues to mature and develop at a rapid pace. Many organizations and individuals who had previously struggled with their adoption and implementation of SaaS solutions will continue to find challenges in implementing a management framework as part of their approach for governance of their SaaS initiatives. In light of this, the primary goal of this book is to provide the support materials needed
Author: Ivanka Menken
Publisher: Emereo Publishing
Keywords: service, virtualization, design, strategy, continual, processes, improvement, practice, architecture, adoption, monetization, projects, using
Number of Pages: 164
Published: 2008-08-27
List price: $49.95
ISBN-10: 1921523492
ISBN-13: 9781921523496
Comprehensive walk-though of the 5 Critical Lifecycle Steps, principles, best practices & support materials for successful adoption & implementation of Virtualization framework solutions.
Authors:Bill Price, David Jaffe,
Publisher: Jossey-Bass
Keywords: service, control, costs, happy, customer, liberate, customers
Number of Pages: 336
Published: 2008-03-21
List price: $27.95
ISBN-10: 0470189088
ISBN-13: 9780470189085
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately
Authors:Haluk Demirkan, James C. Spohrer, Vikas Krishna,
Publisher: Springer
Keywords: service, innovations, economy, research, science, systems, implementation
Number of Pages: 307
Published: 2011-02-14
List price: $99.00
ISBN-10: 1441979034
ISBN-13: 9781441979032
Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visuali
Author: Lora Arduser
Publisher: Atlantic Publishing Company (FL)
Keywords: service, food, amp, guide, professional, profit, maximum, professionals, staff, waitress, waiter, training, develop
Number of Pages: 144
Published: 2002-09-02
List price: $19.95
ISBN-10: 0910627207
ISBN-13: 9780910627207
This new series of fifteen books - The Food Service Professional Guide TO Series from the editors of the Food Service Professional are the best and most comprehensive books for serious food service operators available today. These step-by-step guides on a specific management subject range from finding a great site for your new restaurant to how to train your wait staff and literally everything in between. They are easy and fast -to-read, easy to understand and will take the mystery out of the subject. The information is "boiled down" to the essence. They are filled to the brim with up to date
Authors:Robert G. Bringle, Donna K. Duffy,
Publisher: Stylus Publishing
Keywords: service, learning, disciplines, series, psychology, models, mind, concepts
Number of Pages: 220
Published: 1998-01
List price: $29.50
ISBN-10: 1563770105
ISBN-13: 9781563770104
This volume, sixth in the Service-Learning in the Disciplines Series, reflects the growing interest among psychology educators in service-learning from the perspectives of research, practice, and teaching. The first part of the book addresses how psychological theory, research, and practice bear on collaborating with communities, while the second half shows how service-learning can be effectively integrated into a variety of psychology courses to increase the breadth and depth of student learning.
