Author: James J. Lynch
Publisher: Woodhead Publishing, Published in Association With The Chartered Institute of Bankers
Keywords: psyche, profiting, banking, relationship, psychology
Number of Pages: 240
Published: 1996-07-31
List price: $135.00
ISBN-10: 1855732440
ISBN-13: 9781855732445

Jim Lynch’s latest book focuses on one of the major threats to the banking industry - customer defection. The tradition of customers remaining loyal to their banks is fast disappearing.

Author: Manfred Bruhn
Publisher: Pearson Education
Keywords: relationships, customer, management, marketing, relationship
Number of Pages: 289
Published: 2002-12
List price: $79.50
ISBN-10: 0273676016
ISBN-13: 9780273676010

Although relationship marketing has been well documented, there still lacks a comprehensive, cardinal principle with which to approach the subject. Relationship Marketing: Management of Customer Relationships examines the current debates within relationship marketing to develop a theoretical and conceptual underpinning to the topic. Developing relationship marketing as a management methodology, the text examines the discussions at the forefront of relationship marketing including the first English translation of the German research in this area.

Author: Kate Havelin
Publisher: Capstone Press
Keywords: relationships, perspectives, relationship, healthy, dating
Number of Pages: 64
Published: 2000-01
List price: $25.26
ISBN-10: 0736802924
ISBN-13: 9780736802925

Author: Leslie Vernick
Publisher: Harvest House Publishers
Keywords: stopping, surviving, seeing, relationship, destructive, emotionally
Number of Pages: 256
Published: 2007-08-15
List price: $13.99
ISBN-10: 0736918973
ISBN-13: 9780736918978

Leslie Vernick, counselor and social worker, has witnessed the devastating effects of emotional abuse. Many, including many in the church, have not addressed this form of destruction in families and relationships because it is difficult to talk about. With godly guidance and practical experience, Vernick offers an empathetic approach to recognizing an emotionally destructive relationship and addresses the symptoms and the damage with biblical tools. Readers will understand how to: Reveal behaviors that are meant to control, punish, and hurt Confront and speak truth when the timing is ri

Author: Patricia Evans
Publisher: Adams Media
Keywords: respond, recognize, relationship, abusive, verbally
Number of Pages: 240
Published: 2010-01-18
List price: $15.95
ISBN-10: 1440504636
ISBN-13: 9781440504631

In this fully expanded and updated third edition of the bestselling classic, you learn why verbal abuse is more widespread than ever, and how you can deal with it. You’ll get more of the answers you need to recognize abuse when it happens, respond to abusers safely and appropriately, and most important, lead a happier, healthier life.In two all-new chapters, Evans reveals the Outside Stresses driving the rise in verbal abuse--and shows you how you can mitigate the devastating effects on your relationships. She also outlines the Levels of Abuse that characterize this kind of behavior--fro

Author: Mark R. McMinn
Publisher: Tyndale House Publishers, Inc.
Keywords: sin, grace, god, surprising, matters, relationship
Number of Pages: 208
Published: 2004-04-01
List price: $17.99
ISBN-10: 0842383654
ISBN-13: 9780842383653

A prophetic voice in a world where sin is explained away and grace is cheapened, Dr. Mark McMinn shows that only by reclaiming the language of sin will we be free to discover the power (and cost) of grace. While some people repeat the mantra "I’m OK, you’re OK," it is much wiser to conclude, "I’m a mess, you’re a mess." The good news is that, like the Prodigal Son, we aren’t left standing at the pig trough. God sees us from a distance, runs to greet us, embraces us in love, and celebrates our arrival. The ballad of sin is not so much a dirge as it is a prelude to

Author: Joanna Hunter
Publisher: Hazelden Publishing
Keywords: relationship, abusive, keeps, thinking, change
Number of Pages: 240
Published: 2010-03-03
List price: $14.95
ISBN-10: 159285818X
ISBN-13: 9781592858187

He loves me. He has a really sweet side. I am all he has. If only his boss wouldn’t put him under so much stress. At least he doesn’t hit me. He won’t do it again. I can’t do anything right. In this compassionate book written for victims of domestic violence, Joanna V. Hunter helps women face, head on, the excuses they tell themselves that keep them in abusive relationships. Using expert advice complemented by her story and the stories of dozens of other women who have survived and turned away from domestic violence, Hunter teaches women to identify the lies theyR