Author: Stephan A. Butscher
Publisher: Gower Publishing Company
Keywords: clubs, programmes, loyalty, customer
Number of Pages: 206
Published: 2002-02
List price: $120.00
ISBN-10: 0566084511
ISBN-13: 9780566084515

One of the most effective protections against competition is long-term customer loyalty. This book presents a step-by-step guide which argues that the key to customer loyalty lies in the right mix of financial and non-financial benefits. The book takes the reader through the necessary steps to research, plan and launch a programme that builds and develops the relationship between company and customer. It places special emphasis on value measurement and selection of the right benefits and aims to help the reader integrate the loyalty programme into every part of the organization. It also offers

Author: Sue Holden
Publisher: Oxfam Publishing
Keywords: humanitarian, programmes, development, aids, hiv, mainstreaming
Number of Pages: 144
Published: 2004-09
List price: $25.95
ISBN-10: 0855985305
ISBN-13: 9780855985301

Sue Holden has adapted the text of her previous book AIDS on the Agenda to meet the needs of non-specialist staff who work with communities on the ground, and for middle managers in Human Resources departments who support program staff. As with the longer book, Mainstreaming HIV/AIDS in Development and Humanitarian Programmes has two main aims: ? to show how agencies can adapt their external programs to reduce susceptibility to HIV infection and vulnerability to the impacts of AIDS; ? to demonstrate how they can modify their internal policies and systems to protect the interests of their staff

Author:
Publisher: OECD
Keywords: iea, technology, programmes, insights, priorities, energy, amp, renewable
Number of Pages: 221
Published: 2006-02
List price: $94.00
ISBN-10: 9264109552
ISBN-13: 9789264109551

Author: Glen Creeber
Publisher: Bloomsbury USA
Keywords: arnold, publication, programmes, television, key, fifty
Number of Pages: 288
Published: 2004-01-30
List price: $29.95
ISBN-10: 0340809434
ISBN-13: 9780340809433

This unique study offers a comprehensive and invaluable account of television from the perspective of the programs themselves. From I Love Lucy to The Simpsons, from The Twilight Zone to The X Files, from the moon landing to the events of September 11, the book chronicles some of the most fascinating and influential shows and global events ever to hit the small screen. Each entry will offer a basic guide to the history of the show, its textual and thematic context, and its critical and popular reception, while also explaining and frequently reconsidering ways in which it may have been analyzed

Author: World Health Organization
Publisher: World Health Organization
Keywords: programmes, control, cancer, national
Number of Pages: 152
Published: 2002-01-01
List price: $37.80
ISBN-10: 9241545577
ISBN-13: 9789241545570

Now in a second edition, this publication explains how national cancer control programmes, integrated with existing health systems, represent the best available method to control both the causes and the consequences of cancer. Recommendations are drawn from a strong conceptual management framework and from the practical experience of over 50 countries. This comprehensive approach addresses all aspects of cancer control including prevention, treatment and palliation. It stresses the need for basing policies and programmes on evidence, and promotes a systematic, balanced and coordinated

Authors:P G Mason, J T Huber,
Publisher: CABI
Keywords: cabi, canada, programmes, control, biological
Number of Pages: 608
Published: 2001-12-17
List price: $214.70
ISBN-10: 0851995276
ISBN-13: 9780851995274

This book follows on from a previous volume ’Biological Control Programmes against Insects and Weeds in Canada, 1969-1980’ published in 1984. It includes chapters written by well known scientists involved in work on biological control between 1981 and 2000. The work reported provides models that will be applicable in many other countries.

Author: United Nations Environment Programme
Publisher: United Nations Environment Programme
Keywords: sustainable, consumption, production, programmes, national, change, guidelines, planning
Number of Pages: 104
Published: 2008-06-20
List price: $25.00
ISBN-10: 9280728997
ISBN-13: 9789280728996

The guidelines show how national governments can plan, develop, implement and monitor a national programme on sustainable consumption and production (SCP). This is a flexible approach to SCP programme development which will be adapted to local circumstances. The guidelines are also useful to countries that already have a SCP programme but are keen to improve and sustain the process. They contain nine case studies and several other examples of good practice, which illustrate how governments are implementing SCP programmes all over the world.