Authors:Chip R Bell, Bilijack R Bell,
Publisher: Berrett-Koehler Publisher
Keywords: devoted, customers, passionately, creating, service, secrets, magnetic
Number of Pages: 180
Published: 2003-08-01
List price: $24.95
ISBN-10: 1576752364
ISBN-13: 9781576752364

The ideal customer defends, champions, forgives, and commits to a company or brand for the long term ? but how can a business create such long-lasting loyalty? Chip and Bilijack Bell explain how in Magnetic Service, based on examples of real companies who have done just that. Written in a lively, accessible style, the book shows that loyalty comes not from allegiance to a product but from compelling experiences. Using case studies, the authors explain the concept of "magnetic service" that turns casual customers into loyal and enduring fans. The book unlocks the seven secrets of this phenomeno

Author: Karol Ladd
Publisher: Howard Books
Keywords: life, didn, plan, live, passionately, don, simply, survive, thrive
Number of Pages: 256
Published: 2009-03-03
List price: $14.99
ISBN-10: 1416580492
ISBN-13: 9781416580492

Life is unpredictable and often doesn’t turn out as we’d planned. The things that matter most to us -- marriages, children, careers, families, and friends -- sometimes fall apart and leave us only with deflated dreams. Whether you’re struggling with the big issues of life or simply overwhelmed by the demands of every single day, Karol Ladd’s powerful biblical principles will give you the help you need. In this book, you will discover how to redefine your unexpected life, and you’ll learn concrete skills that will help you move past simply surviving and into a th