Authors:The Art of Service, Ivanka Menken, Michael W
Publisher: The Art of Service
Keywords: itil, achieving, foundation, certification, management, service, tips, trainer, factsheet, benchmark, guide, award, winning
Number of Pages: 132
Published: 2007-10-01
List price: $49.95
ISBN-10: 0980438802
ISBN-13: 9780980438802
New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams * 150 hours of work poured into 132 pages of real life data for this Guide. Known as the "ITIL V3 Encyclopedia", The Guide brings you exclusive data for all ITIL V3’s 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you. Use the 51 MindMaps and 19 tables of ITIL data to: * Compare your ITIL approach to your competitors’ and be
Author: Randy A. Steinberg
Publisher: Trafford Publishing
Keywords: itil, practitioners, managers, handbook, servicing, services
Number of Pages: 254
Published: 2007-09-20
List price: $24.95
ISBN-10: 1425140327
ISBN-13: 9781425140328
The recent version of ITIL is architected around a Service Lifestyle - but what services does IT really deliver that belong to that lifestyle? Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure. It’s all here - complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes and much more all packed into this one handbook! Just about every IT service is described in this book. Take what servic
Authors:Gerard Blokdijk, Ivanka Menke,
Publisher: Emereo Pty Ltd
Keywords: itil, second, practices, implement, develop, enforce
Number of Pages: 168
Published: 2009-06-22
List price: unknow
ISBN-10: 1742440231
ISBN-13: 9781742440231
Review: "Great way to start with ITIL and foresee an Enterprise deployment. It’s a good book with a very clear explanation of the ITIL v3 framework and the best part of it is that it gives a roadmap to implement and enforce the framework. very recommendable!" The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service’s 2008 book, the authors once again present a step-by-step guide to ITIL v3. The refresh of ITIL® into V3 brought impressive positive changes. The evolution of the core principles and practices
Author: Stationery Office (Great Britain)
Publisher: Stationery Office Books (TSO)
Keywords: itil, partial, implementation, full, map, lite, road
Number of Pages: 124
Published: 2010-03-16
List price: $65.00
ISBN-10: 0113312121
ISBN-13: 9780113312122
Author: Office of Government Commerce
Publisher: The Stationery Office
Keywords: itil, publisher, single, official, pocketbook, foundation, handbook
Number of Pages: 190
Published: 2009-01-06
List price: $19.99
ISBN-10: 0113311974
ISBN-13: 9780113311972
Now updated in line with the new 2009 syllabus, this reference revision guide, ’ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL’ has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy,
Author: Office of Government Commerce
Publisher: The Stationery Office
Keywords: foundation, itil, book, aid, exam, passing, study
Number of Pages: 204
Published: 2009-01-10
List price: $40.00
ISBN-10: 0113312067
ISBN-13: 9780113312061
This publication, ’Passing your ITIL Foundation Exam - 2nd Edition’ is endorsed by APM Group, the official ITIL Accreditor, and is suitable for those taking the foundation exam. It has been updated in line with the new 2009 syllabus. This publication provides an overview of the purpose, objectives and format of the examination. It offers a top level introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the foundation exam and the Version 2 to Version 3 Bridging Exam.
Author: Mr Christopher Scordo
Publisher: SSI Logic
Keywords: questions, itil, detailed, solutions, volume, foundation, amp, exam, prep, answers, explanations
Number of Pages: 256
Published: 2009-11-06
List price: $49.95
ISBN-10: 0982576811
ISBN-13: 9780982576816
Countless time and money is spent preparing for the ITIL Foundation exam. So why aren’t students laser-focused on taking practice exams before attempting the real thing? Based on the official ITIL V3 Foundation syllabus and the ITIL V3 core volumes, the practice exams in this book are designed to help students adjust to the pace, subject matter, and difficulty of the real ITIL Foundation exam. Geared towards anyone preparing for the exam, all tests include clear solutions to help you understand the core concepts. If you plan on passing the ITIL Foundation exam, itR
