Author: David Simmond
Publisher: Chartered Institute of Personnel & Development
Keywords: training, delivering, designing
Number of Pages: 240
Published: 2003-10-01
List price: $56.69
ISBN-10: 0852929927
ISBN-13: 9780852929926

David Simmonds’ book focuses on the blend between theory and practice. It will not be (merely) a ’how-to’ set of checklists for operational practitioners, nor (just) an academic review of the literature for strategic managers. Instead, each chapter will specifically combine the relevant thinking with appropriate real-life evidence, through the use of pedagogical features.

Author: Peter MacIntyre
Publisher: O’Reilly Media
Keywords: php, delivering, parts
Number of Pages: 176
Published: 1970-01-01
List price: $29.99
ISBN-10: 0596804377
ISBN-13: 9780596804374

Get past all the hype about PHP and dig into the real power of this language. This book explores the most useful features of PHP and how they can speed up the web development process, and explains why the most commonly used PHP elements are often misused or misapplied. You’ll learn which parts add strength to object-oriented programming, and how to use certain features to integrate your application with databases. Written by a longtime member of the PHP community, PHP: The Good Parts is ideal for new PHP programmers, as well as web developers switching from other languages. Become famil

Author: Tony Grayling
Publisher: Institute for Public Policy Research
Keywords: services, bus, delivering, fares
Number of Pages: 227
Published: 2001-02-16
List price: $21.80
ISBN-10: 1860301347
ISBN-13: 9781860301346

Author: Valarie A. Zeithaml
Publisher: Free Press
Keywords: service, quality, delivering
Number of Pages: 226
Published: 1990-03-19
List price: $36.00
ISBN-10: 0029357012
ISBN-13: 9780029357019

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer’s perceptions of the value of a particular service with the customer’s need for that service, provides brilliant theoretical insight into customer expectations and service delive

Author: Rod Reeve
Publisher: Wakefield Press
Keywords: aid, foreign, delivering, australian, spotting
Number of Pages: 330
Published: 2007-09-15
List price: unknow
ISBN-10: 1862547246
ISBN-13: 9781862547247

Author: Jim Haskins
Publisher: Candlewick
Keywords: civil, rights, fight, law, justice, delivering
Number of Pages: 32
Published: 2005-10-11
List price: $17.99
ISBN-10: 0763625922
ISBN-13: 9780763625924

Author: Michael G. Martin
Publisher: Management Concepts
Keywords: work, statement, excellence, project, delivering
Number of Pages: 380
Published: 2010-02-17
List price: $69.00
ISBN-10: 1567262570
ISBN-13: 9781567262575

Use the Statement of Work to Ensure Your Project s Success! Delivering Project Excellence with the Statement of Work, Second Edition, builds on the foundation of the first edition with a comprehensive yet succinct description of how to apply the statement of work (SOW) to manage projects effectively. With updates throughout and an entirely new chapter on the use and application of the statement of objectives, this book continues to serve as an essential, practical guide for project managers and team members. The latest techniques presented in this timely resource will help you and your team