Author: Gerard Blokdijk
Publisher: Emereo Publishing
Keywords: maintenance, planning, implementation, guide, creation, tools, configuration, management, process, software, cmdb
Number of Pages: 144
Published: 2008-03-20
List price: $29.95
ISBN-10: 0980497140
ISBN-13: 9780980497144

A professional technical roadmap to Configuration Management Database (CMDB) Management, with templates & design documents, mindmaps, roles & responsibilities, KPIs, audit plans & other IT Service Management resources for organizational implementation.

Author: BMC Software
Publisher: BMC Software, Inc.
Keywords: itil, updated, cmdb, building, guide
Number of Pages: 236
Published: 2008-09-01
List price: $65.00
ISBN-10: 097781193X
ISBN-13: 9780977811939

While a lot of CMDB information is available, no guide spells out the steps required to effectively build a CMDB. Malcolm Fry decided that the market could benefit from his experience and that of others, so he developed this common sense, step-by-step project approach to building a CMDB. You can take what you need from this book and put it to practical use in your own organization; decide which stages, steps, and tasks you need to complete your CMDB project; and then load those stages, steps, and tasks into a project management software application to enable you to effectively manage the proje

Author: Gerard Blokdijk
Publisher: Emereo Pty Ltd
Keywords: management, release, book, cmdb, service, change, configuration, work, guide, control, practitioner, iprc, one, itil, exam, certification
Number of Pages: 236
Published: 2008-03-18
List price: $49.95
ISBN-10: 0980497132
ISBN-13: 9780980497137

Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPRC exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you’ll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPRC All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. IT Service Management Practitioner: CMDB, Release & Control IT Service Management