Author: Center of Excellence Defence Against TerrorCenter
Publisher: IOS Press
Keywords: peace, security, science, nato, cyber, terrorism, responses
Number of Pages: 145
Published: 2008-05-15
List price: $161.00
ISBN-10: 1586038362
ISBN-13: 9781586038366
The one issue touched on repeatedly by the contributors of this publication is the difficulty of arriving at a definition of cyber terrorism. A NATO Office of Security document cautiously defines it as ’a cyber attack using or exploiting computer or communication networks to cause sufficient destruction or disruption to generate fear or to intimidate a society into an ideological goal.’ But the cyber world is surely remote from what is recognized as terrorism: the bloody attacks and ethnic conflicts, or, more precisely, the politically-motivated ’intention to cause death or s
Author: Keith Dawson
Publisher: CMP
Keywords: center, running, improving, starting, guide, handbook, complete
Number of Pages: 280
Published: 2003-12-04
List price: $44.95
ISBN-10: 1578203058
ISBN-13: 9781578203055
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
Author: The Kennedy Center
Publisher: Simon & Schuster Books for Young Readers
Keywords: presents, capital, kids, center, kennedy, lives, house, pets, unleashed
Number of Pages: 112
Published: 2011-01-04
List price: $5.99
ISBN-10: 1416948627
ISBN-13: 9781416948629
Author: Brad Cleveland; Susan Hash; Editors
Publisher: Call Center Press
Keywords: center, review, management, scheduling, forecasting
Number of Pages: 104
Published: 2001-10-01
List price: $16.95
ISBN-10: 0965909360
ISBN-13: 9780965909365
Call Center Forecasting & Scheduling There is simply no way to establish and operate an effective call center environment without a solid understanding of the principles behind forecasting, staffing, scheduling, service level, queuing dynamics and real-time management. Originally published in the pages of Call Center Management Review, these articles were selected for their educational value, practicality, and most importantly, coverage of timeless call center management principles. 104 pages, paperback, more than 35 charts and graphs.
Author: Committee on a National Center on War-Related Illn
Publisher: National Academies Press
Keywords: research, compass, series, health, deployment, center, military, national
Number of Pages: 62
Published: 1999-11-16
List price: $21.00
ISBN-10: 0309066301
ISBN-13: 9780309066303
Author: Sudye Cauthe
Publisher: University of Georgia Pre
Keywords: center, american, places, books, south, place, comforts, rooted, florida, southern
Number of Pages: 192
Published: 2007-11-15
List price: $29.95
ISBN-10: 1930066589
ISBN-13: 9781930066588
"The Florida I love is perishing," says Sudye Cauthen. In Southern Comforts, this fifth-generation Floridian blends memoir, oral history, and cultural geography to explore the tensions between community and environment in America today and her own ambivalence about Alachua, the place just north of Gainesville where she was born and reared. Cauthen raises a cry for all that is lost as Florida’s--and America’s--landscapes and traditions are replaced by interstates, condos, shopping malls, and the new way of life they represent.Part self-reflection, part meditation, and part social an
Authors:Joseph H. Howell, William F. Sale,
Publisher: Georgetown University Press
Keywords: hastings, center, studies, ethics, bioethics, introduction, life, choices
Number of Pages: 601
Published: 2000-02
List price: $34.95
ISBN-10: 087840757X
ISBN-13: 9780878407576
This edition examines a range of bioethical questions and brings together some probing and instructive essays in the field. It features sections on the goals and allocation of medicine, on the cloning of human beings, and includes articles on genetics, the duty to die and ethical theory.
