The Pfeiffer Book of Successful Communication Skill-Building Tools (Essential Tools Resource)

·        Provides articles that offer quick, solid, and insightful grounding in a classic theme of communication-skills training

·        Contains complete, ready-made training exercises designed to meet a variety of needs for different audiences

·        Offers inventories that include questionnaires and instruments that help trainees understand their own communication habits, measure the health of actual relationships, and shed light on communication practices within the organization