Itil Lifecycle Publication Suite, Version 3: Continual Service Improvement, Service Operation, Service Strategy, Service Transition, Service Design

Book Description:

Official release Date is May 30, 2007. Advanced Orders are being accepted now with shipments immediately following the release date. The New core titles are aimed at the widest possible readership. Because they reflect the lifecycle of service, their appeal encompasses the entire spectrum of people involved at any stage of the process. So, without being the prime audience, everyone involved will benefit from access to the entire library. There are five publications in the ITIL Lifecycle Core Library: * Service Strategy * Service Design * Service Transition * Service Operation * Continual Service Improvement These titles share a consistent structure: * Introduction, overview, context * Service Management as a practice * Service lifecycle * Role of processes in the lifecycle * Role of functions in the lifecycle * Practice fundamentals * Practice principles * Processes * Organizational design and structures, roles and responsibilities * Challenges, critical success factors, risks * Supplemental guidance * References