Design for Six Sigma for Service (Six SIGMA Operational Methods)

Author: Kai Yang
Publisher: McGraw-Hill Professional
Keywords: six, sigma, methods, operational, service, design
Number of Pages: 512
Published: 2005-06-24
List price: $89.95
ISBN-10: 0071445552
ISBN-13: 9780071445559

Book Description:

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.


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