Author: Warren Sloat
Publisher: Cooper Square Press
Keywords: crash, america
Number of Pages: 384
Published: 2004-05-25
List price: $18.00
ISBN-10: 0815412800
ISBN-13: 9780815412809

More than a mere overview of what may well be the most crucial year in American history, and not at all a nostalgia trifle, 1929 is a dramatic tale of a nation leading the rest of the world into the twentiteth century--brilliantly aware of the sruge of energy that has made it the leading world power, and yet blind to the destiny that waits in the caverns of Wall Street.

Author: Teri Sloat
Publisher: Owlet Paperbacks
Keywords: trout, swallowed, lady, old
Number of Pages: 32
Published: 2002-04-01
List price: $7.95
ISBN-10: 0805069003
ISBN-13: 9780805069006

A bright, energetic retelling of a beloved children’s rhyme, with a Pacific Northwest twist."There was an old lady who swallowed a troutThat splished and splashed and thrashed about."Everyone has heard about the old lady who swallowed a fly, but there is something particularly fishy about this old lady . . .Beautiful illustrations in this story capture the scenery and wildlife of the Pacific Northwest. The buoyant text jumps along as the old lady swallows a salmon, an otter, a seal, a walrus, and more, until eventually she swallows the entire sea and the trout swims free! With a unique a

Author: Darryl S. Doane; Rose D. Sloat
Publisher: HRD Press
Keywords: excuses, service, customer, excellent, delivering
Number of Pages: 124
Published: 2001-11-01
List price: $12.95
ISBN-10: 0874256143
ISBN-13: 9780874256147

This insightful and funny handbook identifies everyday excuses for why customers don’t receive first class service—and suggests what reps on the front-line should do or say instead. Excuses, Excuses, Excuses is designed to increase service employees’ awareness of the attitudes that frustrate customers—and drive business away. There’s no better way to reinforce the importance of caring, professional and customer-focused service. The authors—both established experts in customer service—highlight 117 excuses commonly heard and used, including: • Excuse #1: My computer is dow

Authors:Darryl S. Doane, Rose D. Sloat,
Publisher: HRD Press
Keywords: activities, series, service, excellent, achieving, customer
Number of Pages: 275
Published: 2003-01
List price: $149.95
ISBN-10: 0874257379
ISBN-13: 9780874257373

This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands. Identification and creation of memorable experiences for your customer service representatives and their customers A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer. 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. User friendly

Authors:Warren W. Willingham, Nancy S. Cole, Warren W. Willi
Publisher: Routledge
Keywords: assessment, fair, gender
Number of Pages: 424
Published: 1997-05-01
List price: $125.00
ISBN-10: 080582331X
ISBN-13: 9780805823318

There have been many important changes in the participation of women and men in American society over the past quarter-century. Tests play a role in those changes by providing evidence of the diverse achievement and proficiency of women and men. They aid the learning process and reflect inequalities in opportunity to learn and participate. In addition, they provide useful information in considering what alternatives in education and work make most sense for individuals and influence views about groups of students, educational programs, and a wide range of issues. For all of these reasons, it i

Authors:Elizabeth Warren, Amelia Warren Tyagi,
Publisher: Free Pre
Keywords: plan, money, lifetime, ultimate, worth
Number of Pages: 304
Published: 2006-01-09
List price: $14.00
ISBN-10: 0743269888
ISBN-13: 9780743269889

You work hard and try to save money, so why is there never enough to cover all the bills, to put some away in your child’s college fund, to pay off your credit card debt -- or to relax and have some fun, for once? In the New York Times bestseller All Your Worth, mother/daughter team Elizabeth Warren and Amelia Warren Tyagi -- authors of the acclaimed The Two-Income Trap -- tell you the truth about money. The authors lay out a groundbreaking approach to getting control of your money so you can finally start building the life you’ve always wanted. The result of more than twenty years

Authors:Elizabeth Warren, Amelia Warren Tyagi,
Publisher: Basic Books
Keywords: going, broke, parents, class, trap, middle, income
Number of Pages: 255
Published: 2004-08-18
List price: $14.95
ISBN-10: 0465090907
ISBN-13: 9780465090907

In this revolutionary exposŽ, Harvard Law School bankruptcy expert Elizabeth Warren and financial consultant Amelia Tyagi show that today’s middle-class parents are increasingly trapped by financial meltdowns. Astonishingly, sending mothers to work has made families more vulnerable to financial disaster than ever before. Today’s two-income family earns 75% more money than its single-income counterpart of a generation ago, but has 25% less discretionary income to cover living costs. This is "the rare financial book that sidesteps accusations of individual wastefulness to focus on i