Author: Randy A. Steinberg
Publisher: Trafford Publishing
Keywords: measuring, matter, senior, executives, metrics, service, itil, reporting, modeling, management
Number of Pages: 154
Published: 2006-08-02
List price: $24.95
ISBN-10: 1412093929
ISBN-13: 9781412093927

How do you measure and report your ITIL processes? Which ITIL metrics matter the most to Senior Executives? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the operational metrics to use and how these can be calculated into Key Performance Indicators (KPIs) and Critical Success factors (CSFs) that resonate with Senior Management. In this book you will learn about: Defining and building a comprehensive ITIL metrics program; Which metrics are the most important and how to calculate them; Dealing with staff resistance to a me

Author: Randy A. Steinberg
Publisher: Trafford Publishing
Keywords: itil, practitioners, managers, handbook, servicing, services
Number of Pages: 254
Published: 2007-09-20
List price: $24.95
ISBN-10: 1425140327
ISBN-13: 9781425140328

The recent version of ITIL is architected around a Service Lifestyle - but what services does IT really deliver that belong to that lifestyle? Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure. It’s all here - complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes and much more all packed into this one handbook! Just about every IT service is described in this book. Take what servic

Author: Randy A. Steinberg
Publisher: Trafford Publishing
Keywords: revolution, service, management, coming, organization, itil, adapting, implementing
Number of Pages: 489
Published: 2005-10-01
List price: $65.00
ISBN-10: 1412066182
ISBN-13: 9781412066181

How do you implement ITIL? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the activities and steps to show results quickly. In this book you will learn about: Defining and building a comprehensive implementation approach that incorporates process, technology, organization and governance activities; Practical tips and step-by-step approaches for defining your Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements and building your

Author: Randy A. Steinberg
Publisher: Trafford Publishing
Keywords: itil, architecting
Number of Pages: 386
Published: 2008-10-27
List price: $39.95
ISBN-10: 1425180345
ISBN-13: 9781425180348

Just what are all the CIs that go into a Configuration Management system? What are all the finds of supporting toolsets and technologies that need to support and IT Service Management infrastructure? What kinds of databases need to be put into place? What are all the IT Service Management roles and responsibilities to effectively operate this infrastructure? What kinds of IT support services does almost any IT organization deliver? Up until now, no one has attempted to lay out the entire blueprint for architecting a

Authors:Laurence Steinberg, Wendy Steinberg,
Publisher: Simon & Schuster
Keywords: paths, crossing
Number of Pages: 288
Published: 2000-05-01
List price: $19.95
ISBN-10: 0743205537
ISBN-13: 9780743205535

A psychologist recommends practical ways to avoid or lessen the devastating effects of adolescent turmoil on parents and to view such transitions as opportunities for positive change. Tour.

Authors:David Hume, Eric Steinberg, Eric Steinberg,
Publisher: Hackett Pub Co
Keywords: understanding, human, concerning, enquiry
Number of Pages: 142
Published: 1993-11-01
List price: $6.95
ISBN-10: 0872202291
ISBN-13: 9780872202290

A landmark of enlightenment though, HUme’s An Enquiry Concerning Human understanding is accompanied here by two shorter works that shed light on it: A Letter from a Gentlemen to His Friend in Edinburgh, hume’s response to those accusing him of atheism, of advocating extreme scepticism, and of undermining the foundations of morality; and his Abstract of A Treatise of HUman Nature, which anticipates discussions developed in the Enquiry. In his concise Introduction, Eric Steinberg explores the conditions that led to write the Enquiry and the work’s important relationship to Book

Author: Ted Steinberg
Publisher: W. W. Norton & Company
Keywords: lawn, perfect, quest, obsessive, american
Number of Pages: 320
Published: 2007-03-17
List price: $16.95
ISBN-10: 0393329305
ISBN-13: 9780393329308

“Ted Steinberg proves once again that he is a master storyteller as well as our foremost environmental historian.”—Mike Davis The rise of the perfect lawn represents one of the most profound transformations in the history of the American landscape. American Green, Ted Steinberg’s witty exposé of this bizarre phenomenon, traces the history of the lawn from its explosion in the postwar suburban community of Levittown to the present love affair with turf colorants, leaf blowers, and riding mowers.