Authors:Richard G. Lipsey, Kenneth I. Carlaw, Clifford T. Be
Publisher: Oxford University Press, USA
Keywords: economic, term, growth, technologies, purpose, transformations, general
Number of Pages: 616
Published: 2006-01-05
List price: $55.00
ISBN-10: 019929089X
ISBN-13: 9780199290895

This book examines the long term economic growth that has raised the West’s material living standards to levels undreamed of by counterparts in any previous time or place. The authors argue that this growth has been driven by technological revolutions that have periodically transformed the West’s economic, social and political landscape over the last 10,000 years and allowed the West to become, until recently, the world’s only dominant technological force. Unique in the diversity of the analytical techniques used, the book begins with a discussion of the causes and consequen

Authors:Donald A. R. George, Les Oxley, Kenneth Carlaw,
Publisher: Wiley-Blackwell
Keywords: surveys, research, economics, recent, theory, economic, growth, empirics
Number of Pages: 304
Published: 2004-02-23
List price: $46.95
ISBN-10: 1405108819
ISBN-13: 9781405108812

This volume discusses recent work on economic growth from both theoretical and empirical points of view.An in-depth discussion of recent work on economic growth.Keeps readers abreast of the central ideas in the field.Presents both theoretical and empirical points of view.Accessible to the technically competent non-specialist economist.Covers topics such as technical progress, human capital, international trade, convergence, unemployment, and fiscal policy.

Authors:Malcolm Carlaw, Peggy Carlaw, Vasudha Kathleen Dem
Publisher: McGraw-Hill
Keywords: outstanding, inspiring, performance, frontline, staff, techniques, tools, motivating, contact, center, employees, managing
Number of Pages: 350
Published: 2002-12-24
List price: $34.95
ISBN-10: 0071388885
ISBN-13: 9780071388887

Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.

Authors:Peggy Carlaw, Vasudha K. Deming,
Publisher: McGraw-Hill
Keywords: book, series, games, service, customer, training
Number of Pages: 209
Published: 1998-09-01
List price: $24.95
ISBN-10: 0070779740
ISBN-13: 9780070779747

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Authors:Peggy Carlaw, Vasudha Deming,
Publisher: McGraw-Hill
Keywords: book, series, sales, games
Number of Pages: 214
Published: 1999-04-01
List price: $24.95
ISBN-10: 0071343369
ISBN-13: 9780071343367

Another book in the bestselling "Big Book of Business Games Series,"The Big Book of Sales Games delivers dozens of 5-20 minute games and activities designed to motivate salespeople, teach key selling principles, or just liven up a sales meeting.

Authors:Stuart Carlaw, Andrea Giustina, Ravi Rai Bhat, V. Sri
Publisher: Wiley
Keywords: technology, business, challenges, opportunities, femtocells
Number of Pages: 256
Published: 2009-06-01
List price: $69.95
ISBN-10: 0470748168
ISBN-13: 9780470748169

Femtocells are low-power wireless access points used in the home and office. They operate in licensed spectrum to connect standard mobile phones (WCDMA, LTE, WiMAX, CDMA and GSM) and other mobile devices to a mobile operator’s network via standard broadband internet connections. This technology is of high interest for mobile operators and for millions of users who will benefit from enhanced access to mobile broadband services. Femtocells outlines how wireless access points can be used by mobile operators to provide high-speed wireless access, enhancing coverage and capacity and deliverin

Authors:Kenneth Ouriel, Barry T. Katzen, Kenneth Rosenfiel
Publisher: Informa Healthcare
Keywords: therapy, endovascular, complications
Number of Pages: 472
Published: 2005-09-26
List price: $229.95
ISBN-10: 0824754204
ISBN-13: 9780824754204

Exploring novel methods in endovascular intervention, this reference provides detailed coverage of techniques to avoid, manage, and control complications in endovascular therapy with chapters by world-renowned pioneers and specialists practiced in the prevention and control of vascular and device complications.