Author: Keith Dawson
Publisher: CMP
Keywords: center, running, improving, starting, guide, handbook, complete
Number of Pages: 280
Published: 2003-12-04
List price: $44.95
ISBN-10: 1578203058
ISBN-13: 9781578203055

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.

Authors:Maureen Dawson, Brian Dawson, Joyce Overfield,
Publisher: Wiley
Keywords: biosciences, skills, communication
Number of Pages: 180
Published: 2010-05-10
List price: $39.95
ISBN-10: 0470863935
ISBN-13: 9780470863930

This text is comprehensive, user-friendly handbook that will guide students through the full range of written and spoken communication skills that are demanded by today’s biosciences courses. The book also offers a valuable refresher for postgraduate students who wish to review or expand their proficiency in these areas. This book will provide the student with practical advice on how best to communicate scientific material to different audiences including their peers, their tutors and to non-scientists. Key Features: Highly accessible, confidence-building, student-frien

Authors:R. MacGregor Dawson, W.F. Dawson, Norman Ward,
Publisher: University of Toronto Press
Keywords: canada, government, democratic
Number of Pages: 150
Published: 1989-06-01
List price: $20.95
ISBN-10: 0802067034
ISBN-13: 9780802067036

Authors:J.L. Dawson, Thomas H. Lee, Joel L. Dawson,
Publisher: Springer
Keywords: amplifiers, power, linearization, feedback
Number of Pages: 134
Published: 2004-06-08
List price: $149.00
ISBN-10: 1402080611
ISBN-13: 9781402080616

Improving the performance of the power amplifier is the most pressing problem facing designers of modern radio-frequency (RF) transceivers. Linearity and power efficiency of the transmit path are of utmost importance, and the power amplifier has proven to be the bottleneck for both. High linearity enables transmission at the highest data rates for a given channel bandwidth, and power efficiency prolongs battery lifetime in portable units and reduces heat dissipation in high-power transmitters. Cartesian feedback is a power amplifier linearization technique that acts to soften the tradeoff betw

Authors:Coningsby Dawson, W. J. Dawson,
Publisher: Kessinger Publishing
Keywords: interpretation, trenches, glory
Number of Pages: 144
Published: 2005-06-30
List price: $20.95
ISBN-10: 1417917954
ISBN-13: 9781417917952

1917. Dawson’s two war books The Glory of the Trenches and Carry On, have garnered many sympathetic and admiring readers. In The Glory of the Trenches his aim was to tell the truth about the men who were his comrades, in so far as it was given him to see it. The title was derived from what Dawson saw as a new recognition of the spiritual values of life by the men in the field. Contents: To You at Home (Poem); How This Book was Written; In Hospital (Poem); The Road to Blighty; The Lads Away (Poem); The Growing of the Vision; The Glory of the Trenches (Poem); and God as We See Him. See oth

Authors:Ron Dawson, Tasra Dawson,
Publisher: Peachpit Press
Keywords: video, business, evolve, strategies, cutting, edge, refocus
Number of Pages: 288
Published: 2009-07-25
List price: $44.99
ISBN-10: 0321635302
ISBN-13: 9780321635303

Forewords by David Hebel, Founder & CEO, Digital Juice, Inc. and Steve Weiss, Partner, ZacutoDo you want to stand out in today’s competitive wedding, corporate, and event video markets? To be paid what you’re worth for the creative work you produce? To find an extra two hours a day to pursue your passion? To get out from under the backlog of unfinished projects? If the answer is “yes,” then this book was written for you. Read a few pages and you’ll find the authors’ unique approach to the business of video production is unlike what you’ve heard or read before. With good humor

Authors:Thomas Hardy, Keith Wilson, Kristin Brady, Keith Wils
Publisher: Penguin Classics
Keywords: classics, penguin, stories, reels, fiddler
Number of Pages: 400
Published: 2003-11-25
List price: $13.00
ISBN-10: 0140439005
ISBN-13: 9780140439007

In the title story, Car’line Aspent, bewitched and seduced by the dazzling fiddler Mop Ollamoor, rejects her loyal suitor Ned only to repent her decision and seek him out years later. The ten other stories share the theme of love, but they are more than simple love stories. Written with Hardy’s customary compassion for ordinary women and his sharp sense of irony, they tell of romantic disasters, betrayals, misunderstandings, and cruelties. The stories in this collection were written between 1888 and 1900, when Hardy was also writing his greatest and most important novels.