Author: Ivanka Menken
Publisher: Emereo Publishing
Keywords: service, virtualization, design, strategy, continual, processes, improvement, practice, architecture, adoption, monetization, projects, using
Number of Pages: 164
Published: 2008-08-27
List price: $49.95
ISBN-10: 1921523492
ISBN-13: 9781921523496

Comprehensive walk-though of the 5 Critical Lifecycle Steps, principles, best practices & support materials for successful adoption & implementation of Virtualization framework solutions.

Authors:Ivanka Menken, Gerard Blokdijk,
Publisher: Emereo Pty Ltd
Keywords: itil, certification, exam, foundation, study, guide, second, first, book, preparation, course, passing, pass
Number of Pages: 128
Published: 2009-06-09
List price: $29.95
ISBN-10: 1742440169
ISBN-13: 9781742440163

In the Second Edition of The Art of Service’s best-selling test preparation guide for the ITIL V3 Foundation certification exam, students get more help than ever with an expanded section on the Service LifeCycle and Service Management, new material in ITIL V3 MindMaps, and updated material throughout. This resource now includes 80 tutorial questions/answers and a new Final Review and Last Minute Super Review Boot Camp section. This guide is an ideal review tool for ITIL V3 Foundation Certification, and preparation for the written exam. The book is a perfect study guide for the ITIL v3 F

Authors:Ivanka Menken, Gerard Blokdijk,
Publisher: Emereo Pty Ltd
Keywords: certification, itil, ipad, course, practitioner, complete, kit, book, learning, define, full, online, study
Number of Pages: 224
Published: 2009-02-25
List price: unknow
ISBN-10: 1921573678
ISBN-13: 9781921573675

Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. ’The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.’ On-demand eLearning: Don’t pay over $ 3,000.00 for a 5 day class room based course - you’re out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Trainer Facilitated - on average 5 hours per

Authors:Ivanka Menken, Gerard Blokdijk,
Publisher: Emereo Pty Ltd
Keywords: study, service, guide, book, course, online, software, kit, applications, web, specialist, level, certification, complete, saas
Number of Pages: 218
Published: 2009-06-12
List price: unknow
ISBN-10: 1742440185
ISBN-13: 9781742440187

The opportunities provided by SaaS and Web Applications solutions allowed for significant growth within an industry that continues to mature and develop at a rapid pace. The traditional rationale for outsourcing of IT systems involves applying economies of scale to the operation of applications, such that a service provider can offer better, cheaper, more reliable applications than companies can themselves. The use of SaaS-based applications has grown dramatically, as reported by many of the analyst firms that cover the sector. But as of now, SaaS has only truly flourished in recent years. T

Authors:Ivanka Menken, Gerard Blokdijk,
Publisher: Emereo Pty Ltd
Keywords: guide, book, online, course, study, kit, computing, foundation, complete, certification, cloud
Number of Pages: 124
Published: 2008-11-04
List price: $99.95
ISBN-10: 1921573015
ISBN-13: 9781921573019

The opportunities provided by Cloud Computing solutions allowed for significant growth within an industry that continues to mature and develop at a rapid pace. The primary goal of this book and course is to provide the quality education and support materials needed to enable the understanding and application of Cloud Computing in a wide-range of contexts. This comprehensive book is designed to complement the in-depth eLearn Cloud Computing Foundation program. The interactive eLearn course uses a combination of narrated PowerPoint presentations and multiple choice assessments which will ultim

Authors:Ivanka Menken, Gerard Blokdijk,
Publisher: Emereo Pty Ltd
Keywords: service, itil, strategy, certification, lifecycle, first, study, passing, guide, preparation, exam, course, book
Number of Pages: 124
Published: 2009-04-23
List price: $29.95
ISBN-10: 1921644087
ISBN-13: 9781921644085

This self-study exam preparation guide for the ITIL V3 Service Lifecycle Service Strategy (SS) certification exam contains everything you need to test yourself and pass the Exam, including all the processes, and inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V3 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V3 concepts and prepare you for exam success on the first attempt are provided. Can you imagine valuing a book so much that you send the author a "Tha

Authors:Gerard Blokdijk, Ivanka Menken,
Publisher: Emereo Pty Ltd
Keywords: service, sla, level, agreement, easy, write, fast, way, templates, guide, book, management, forms
Number of Pages: 208
Published: 2008-09-18
List price: $49.95
ISBN-10: 192152362X
ISBN-13: 9781921523625

This book enables you to implement, or fine tune service level agreements (frequently abbreviated as SLA). A SLA a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance. An SLA is a formally negotiated agreement between two parties. It is a contract that exists between customers and their service provider, client or between service providers. It records the common understanding about services, priorities, responsibilities, guarantee, and such - collective