Authors:Haluk Demirkan, James C. Spohrer, Vikas Krishna,
Publisher: Springer
Keywords: service, innovations, economy, research, science, systems, implementation
Number of Pages: 307
Published: 2011-02-14
List price: $99.00
ISBN-10: 1441979034
ISBN-13: 9781441979032

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visuali