Author: Fred Beisse
Publisher: Course Technology
Keywords: support, specialists, third, desk, guide, user, computer
Number of Pages: 554
Published: 2004-06-03
List price: $84.95
ISBN-10: 0619215100
ISBN-13: 9780619215101

A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client’s specific needs, and writing for the end user. This text has been updated to reflect the latest in support industry trends, especially the use of Web and e-mail-based support. For those considering entering the field, alternate career paths for user-support workers are described. This edition has retained and updated the CloseUp feature, whic

Author: Fred Beisse
Publisher: Course Technology
Keywords: support, desk, specialists, user, computer, guide
Number of Pages: 674
Published: 2009-09-16
List price: $105.95
ISBN-10: 0495806498
ISBN-13: 9780495806493

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client’s specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on acti

Authors:Fred Abrahams, Eric Stover, Carroll Bogert, Fred Abra
Publisher: University of California Press
Keywords: kosovo, crimes, war, destroyed, village
Number of Pages: 208
Published: 2002-07
List price: $24.95
ISBN-10: 0520233034
ISBN-13: 9780520233034

On a warm spring morning in 1999, in the midst of NATO’s air campaign against Yugoslavia, Serbian security and paramilitary forces descended on the small village of Cuska, near the western Kosovo city of Pec. Soldiers with painted faces and masks rounded up the population and forced them to assemble in the center of the village. The women, children, and elderly were separated from any men who had not managed to flee. The villagers were threatened and robbed of their money, jewelry, and identification papers. Twenty-nine men were divided into three groups and taken into three separate hou

Author: Fred Wilbur Powell Fred A. Cleveland
Publisher: BCR (Bibliographical Center for Research)
Keywords: finance, railroad
Number of Pages: 482
Published: 2009-05-28
List price: $28.99
ISBN-10: 1110815026
ISBN-13: 9781110815029

The Shelf2Life Trains & Railroads Collection provides a unique opportunity for researchers and railroad enthusiasts to easily access and explore pre-1923 titles focusing on the history, culture and experience of railroading. From the revolution of the ste

Authors:Fred Tanner, Stephen John Stedman, Fred Tanner, Steph
Publisher: Brookings Institution Press
Keywords: human, suffering, abuse, politics, manipulation, war, refugee
Number of Pages: 202
Published: 2003-06
List price: $20.95
ISBN-10: 0815780915
ISBN-13: 9780815780915

Since World War II, refugee organizations have faced a recurrent challenge: the manipulation of refugees by warring parties to further their own aims. Some armies in civil wars, facing military defeat, use refugees as assets to establish the international legitimacy of their cause, treat refugee camps as sanctuaries and recruitment pools, and limit access to refugees to ensure that they will not repatriate. Focusing on the geopolitical security environment surrounding militarized camps and the response of humanitarian agencies, the contributors to this volume examine the ways armed gr

Authors:Fred Brown, Fred Brown, Dennis Burton, Peter Doherty,
Publisher: Cold Spring Harbor Laboratory Press
Keywords: vaccines
Number of Pages: 367
Published: 1997-08-01
List price: $105.00
ISBN-10: 0879695161
ISBN-13: 9780879695163

USDA, Plum Island Animal Disease Center. Proceedings from the meeting held September 9-13, 1996. Presentation of research on new approaches to infectious disease control. For the investigator. Softcover.

Authors:Fred H. Gage, Fred H. Gage, Gerd Kempermann, Hongjun
Publisher: Cold Spring Harbor Laboratory Press
Keywords: monograph, series, harbor, spring, neurogenesis, cold, adult
Number of Pages: 673
Published: 2007-12-01
List price: $135.00
ISBN-10: 0879697849
ISBN-13: 9780879697846

The idea that the adult brain of mammals can generate new neurons has only recently been accepted by the scientific community, and research in this exciting area is now in full swing. Bringing together leading researchers in the field of adult neurogenesis, the 30 chapters in this monograph provide a valuable overview of this emerging field and lay the groundwork for future studies. Adult Neurogenesis includes discussions on neural stem cell biology; methods and models for studying adult neurogenesis; physiological and molecular processes and their control; related neurological diseases; and c