Author: David Freemantle
Publisher: Nicholas Brealey Publishing
Keywords: motivation, leadership, team, difference, little, things, biz
Number of Pages: 200
Published: 2004-11-25
List price: $15.00
ISBN-10: 1857883462
ISBN-13: 9781857883466

Do something new every day to achieve success with this clever one-a-day guides. Power-packed with the best tips and tools to be creative, measure whats important, celebrate sucesses, and push back the boundaries to deliver the BIZ.

Author: David Freemantle
Publisher: Nicholas Brealey Publishing
Keywords: class, customer, service, world, difference, little, things, buzz
Number of Pages: 200
Published: 2004-10-04
List price: $19.95
ISBN-10: 1857883470
ISBN-13: 9781857883473

We all know that customers are the key to a business’s success. Make a big difference to them by taking care of the little things that matter-The Buzz: 50 Little Things that Make a Big Difference to World Class Customer Service contains 50 tips and techniques to create the Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Make them feel special, listen to them, have a laugh with them, turn them into celebrities. Create a Buzz for customer care throug

Author: Michael Freemantle
Publisher: Royal Society of Chemistry
Keywords: liquids, ionic, introduction
Number of Pages: 281
Published: 2010-01-04
List price: $79.95
ISBN-10: 1847551610
ISBN-13: 9781847551610

From the reviews: ‘…there is not currently is a better written introduction to such a diverse topic.’ (Andy Abbott, Chemistry World, May, 2010). The rapidly expanding field of ionic liquids is now a major topic of academic and industrial interest with numerous existing and potential applications. This is the first introductory book on ionic liquids and is aimed at students, teachers and others in the wider community of chemists and scientists who are unfamiliar with the topic. The book covers the following aspects: What are ionic liquids? Why do chemists find them interesting? An outl

Authors:David Jessop, David Jones, Peter Baily, David Farmer,
Publisher: Trans-Atlantic Publications, Inc.
Keywords: management, principles, purchasing
Number of Pages: 448
Published: 2005-01-13
List price: $89.50
ISBN-10: 0273646893
ISBN-13: 9780273646891

Providing a proactive managerial view of the purchasing function, this text meets the needs of the modern manager as a practical guide and satisfies the requirements of students of purchasing management, whether functional, specialist or general. Suitable for undergraduate Business or Engineering students taking a module in Purchasing and Supplies Management, MBA and CIPS students.

Authors:Joyce E. Penner, David Lister, David J. Griggs, David
Publisher: Cambridge University Press
Keywords: report, special, atmosphere, global, aviation
Number of Pages: 373
Published: 1999-12-01
List price: $85.00
ISBN-10: 0521664047
ISBN-13: 9780521664042

This Intergovernmental Panel on Climate Change Special Report is the most comprehensive assessment available on the effects of aviation on the global atmosphere. The report considers all the gases and particles emitted by aircraft that modify the chemical properties of the atmosphere, leading to changes in radiative properties and climate change, and modification of the ozone layer, leading to changes in ultraviolet radiation reaching the Earth. This volume provides accurate, unbiased, policy-relevant information and is designed to serve the aviation industry and the expert and policymaking

Authors:David Wray, David Lee, Andrew Clark, David Stenhouse,
Publisher: Churchill Livingstone
Keywords: surgery, oral, general, textbook
Number of Pages: 352
Published: 2003-08-28
List price: $92.95
ISBN-10: 0443070830
ISBN-13: 9780443070839

This practical resource helps readers arrive at an integrated understanding of both general and oral surgery — in one convenient text. A companion to Wray: Textbook of General and Oral Medicine, it provides the basic principles of general surgery and general medicine and a more detailed knowledge of certain areas of these specialties which are related to dentistry or have an influence on the practice of dentistry.

Authors:David Broughton, David Denver, David Farrell, Colin R
Publisher: Routledge
Keywords: yearbook, parties, elections, british
Number of Pages: 230
Published: 1996-05-01
List price: $54.95
ISBN-10: 0714642436
ISBN-13: 9780714642437

This volume looks at the political events and discusses the major issues of 1994, most notably the European parliament elections.