Authors:Claire Engle, Ivanka Menken, Gerard Blokdijk,
Publisher: Emereo Pty Ltd
Keywords: guide, book, online, course, study, kit, foundation, complete, certification, itil
Number of Pages: 96
Published: 2009-02-20
List price: $99.97
ISBN-10: 1921573651
ISBN-13: 9781921573651

The ITIL ® (Information Technology Infrastructure Library) v2 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL v2 Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. This edition has refreshed the study guide and online learning program, with its updated, inspiring, and detailed plan for passing your ITIL v2 Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL v2 Foundation Complete Certification Kit is has deliv

Authors:Gerard Blokdijk, Ivanka Menken, Claire Engle,
Publisher: Emereo Pty Ltd
Keywords: financial, management, guide, compliant, tools, itil, process, toolkit, missing, planning, theory
Number of Pages: 124
Published: 2008-08-04
List price: $49.95
ISBN-10: 1921523271
ISBN-13: 9781921523274

Financial Management for IT Services (ITSM) is an IT Service Management process area. It is an element of the Service Delivery section of the ITIL best practice framework. The aim of Financial Management for IT Services is to give accurate and cost effective stewardship of IT assets and resources used in providing IT Services. It is used to plan, control and recover costs expended in providing the IT Service negotiated and agreed to in the Service Level Agreement (SLA). "The Financial Management Toolkit" is an excellent text that covers the major topics of financial management: how to evaluate

Authors:Gerard Blokdijk, Claire Engle, Jackie Brewster,
Publisher: Emereo Publishing
Keywords: service, catalog, implementation, guide, planning, maintenance, examples, process, management, templates, workbook
Number of Pages: 168
Published: 2008-04-14
List price: $53.95
ISBN-10: 0980513618
ISBN-13: 9780980513615

A professional technical roadmap to ITIL® framework Service Catalog Process Management, with templates, examples & other ITIL® IT Service Management resources for organizational implementation.

Authors:Gerard Blokdijk, Claire Engle, Jackie Brewster,
Publisher: Emereo Pty Ltd
Keywords: management, service, guide, problem, fulfilment, access, request, event, operation, operations, complete, managing, incident
Number of Pages: 344
Published: 2008-04-30
List price: $49.95
ISBN-10: 0980513650
ISBN-13: 9780980513653

Many organizations are looking to implement Service Operation Processes as a way to improve the structure and quality of the business. The information found within the book is based on the ITIL Version 3 framework, specifically the Event Management, Incident Management, Request Fulfillment, Problem Management and Access Management processes. The book is designed to answer a lot of the questions about IT Operations Management and provide you with useful guides, templates and essential, but simple to use assessments. The supporting documents and assessments will help you identify the

Authors:Claire Engle, Jackie Brewster, Gerard Blokdijk,
Publisher: Emereo Pty Ltd
Keywords: practices, itil, enforce, implement, develop
Number of Pages: 164
Published: 2008-04-30
List price: $59.95
ISBN-10: 0980513669
ISBN-13: 9780980513660

The refresh of ITIL® into V3 brought impressive positive changes. The evolution of the core principles and practices provided by the framework provides the more holistic guidance needed for an industry that continues to mature and develop at a rapid pace. Many organizations and individuals who had previously struggled with their adoption of the ITIL framework will continue to find challenges in implementing’ ITIL® as part of their approach for governance of IT Service Management practices. In light of this, the primary goal of this book is to provide the support materials needed to

Authors:Claire Granier, P. Artaxo, Claire E. Reeves,
Publisher: Springer
Keywords: global, change, research, advances, compounds, atmospheric, trace, emissions
Number of Pages: 560
Published: 2004-05-26
List price: $259.00
ISBN-10: 1402021666
ISBN-13: 9781402021664

This book was conceived during the workshop "Emission of Chemical Species and Aerosols into the Atmosphere" which took place in Paris in June 2001, involving many experts who presented a number of state-of-the-art papers. Many of these papers are presented in this book where they are set in the wider context of other published work, providing comprehensive documentation of many aspects of this field of Earth science. The book is divided into 12 chapters, most dealing with inventories of emissions related to anthropogenic emissions or biomass burning, emissions from vegetation and soils, emiss

Author: Ed Engle
Publisher: Stackpole Books
Keywords: flies, small, tying
Number of Pages: 231
Published: 2004-01
List price: $34.95
ISBN-10: 0811700828
ISBN-13: 9780811700825

Taking trout on lightweight rods with flies as small as size 20 and 30 is a challenge. Learn to imitate midges’ trailing shucks and drowned adults, tie tiny parachutes and white-winged Tricos, and create patterns that mimic micro-caddis and micro scuds. Engle covers small fly history, tying tools, and materials. Tips on fishing techniques come from Ed Engle’s 30 years of experience fishing small flies on the South Platte River. Included is information on choosing the right hook, thread, wire, and amount of weight for small flies.