Authors:Chip R Bell, Bilijack R Bell,
Publisher: Berrett-Koehler Publisher
Keywords: devoted, customers, passionately, creating, service, secrets, magnetic
Number of Pages: 180
Published: 2003-08-01
List price: $24.95
ISBN-10: 1576752364
ISBN-13: 9781576752364

The ideal customer defends, champions, forgives, and commits to a company or brand for the long term ? but how can a business create such long-lasting loyalty? Chip and Bilijack Bell explain how in Magnetic Service, based on examples of real companies who have done just that. Written in a lively, accessible style, the book shows that loyalty comes not from allegiance to a product but from compelling experiences. Using case studies, the authors explain the concept of "magnetic service" that turns casual customers into loyal and enduring fans. The book unlocks the seven secrets of this phenomeno

Author: Chip R. Bell
Publisher: Executive Excellence Publishing
Keywords: love, customer
Number of Pages: 200
Published: 2000-10-01
List price: $19.95
ISBN-10: 1890009784
ISBN-13: 9781890009786

Customers who like you will come back. But customers who love you will go out of their way to take care of you! They don’t just come back; they don’t simply recommend you; they insist their friends do business with you. They forgive you when you make mistakes, give you candid feedback, and champion you to others. And over time, they spend more money with you. Customer Love: Attracting and Keeping Customers for Life shows how loyalty comes through a partnership, not from "wowing" the customer. Building loyalty takes a special culture requiring the collective efforts of every member

Author: Chip R Bell
Publisher: Berrett-Koehler Publishers
Keywords: mentors, managers
Number of Pages: 189
Published: 1996-01-01
List price: $24.95
ISBN-10: 1881052923
ISBN-13: 9781881052920

The bestselling author of Customers as Partners presents a practical primer for using mentoring to help employees grow in today’s tumultuous business environment. Chip R. Bell takes the mystery out of mentoring, teaching leaders how to give and take advice, coach and counsel effectively, develop new approaches to team meeting management, and more.

Authors:Chip R Bell, Chip R. Bell,
Publisher: Berrett-Koehler Publishers
Keywords: learning, partnerships, building, mentors, managers
Number of Pages: 220
Published: 2002-01-09
List price: $22.95
ISBN-10: 1576751422
ISBN-13: 9781576751428

In today’s workplace, where skills and knowledge can become obsolete overnight, the ability to mentor is key to attracting and keeping the best talent. In Managers as Mentors, Chip Bell shows how to become a trusted and valued mentor to business associates. His approach is crafted around the mnemonic "SAGE" -- surrendering, accepting, gifting, and extending.A hands-on guide that takes the mystery out of effective mentoring, this book helps managers establish trust, create a safe haven for risk taking, give feedback and support, and ensure the transfer of knowledge.

Authors:Chip R. Bell, Ron Zemke,
Publisher: AMACOM
Keywords: knock, socks, series, service, managing
Number of Pages: 232
Published: 2007-05-15
List price: $17.95
ISBN-10: 0814473687
ISBN-13: 9780814473689

Today’s customers demand service that isn’t just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: * find and retain service-oriented people * get to know custo

Authors:Ron Zemke, Chip R. Bell,
Publisher: AMACOM
Keywords: recovery, service, socks, knock
Number of Pages: 224
Published: 2000-05-26
List price: $17.95
ISBN-10: 081447084X
ISBN-13: 9780814470848

Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned ""service recovery."" And, surprisingly, customers who experience world-class Knock Your Socks Off service recovery become your most loyal customers--and are a source of continuing business for years to come. Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an up

Authors:Janice Bell, Monte Swain, Jan Bell, Shahid Ansari,
Publisher: McGraw-Hill/Irwin
Keywords: accounting, throughput, constraints, theory
Number of Pages: 48
Published: 1998-09-25
List price: unknow
ISBN-10: 0070275890
ISBN-13: 9780070275898

Winner of the first ever Institute of Management Accountants Jim Bulloch Award for Innovations in Management Accounting Education, this modular series has generated interest from faculty in undergraduate and graduate accounting programs. This is an entirely modular based product offering short, individual chapters on traditional and innovative topics for managerial and cost accounting. These modules are complete with end of chapter material. Each module remains consistent according to a dual triangle strategic framework which is presented in the first module, Strategy and Management Accounti